System Status
Last updated: November 1, 2026. TwoLine runs a manual status check daily.
This page lists TwoLine's user-facing systems and how incidents are reported. It is updated by hand, so the labels below show the last manual check on November 1, 2026. For incident updates, follow @serhatdgn on X or email hello@twoline.io.
Current Status
Login, balance, orders
Apps, countries, lines
Private order page, codes, refunds
Card top-ups
Crypto top-ups
Number stock is live. It varies by app, country and line, so a single app or country being out of stock is not an outage.
Status Legend
| Indicator | Meaning |
|---|---|
| Operational | System working normally; no known issues |
| Degraded | Slower than normal or partial functionality; investigation in progress |
| Outage | System unavailable; active incident |
Incident History
When an incident occurs we publish here within 1 hour and post a follow-up summary within 24 hours of resolution.
October 31 to November 1, 2026: Sign-in and account pages were slow or unavailable because internal job logs filled the database. The logs were cleared, automatic cleanup was added, and service was restored on November 1. Customer balances were not affected.
How We Handle Incidents
- Detection: Manual checks daily plus user reports via email and X.
- Notification: Active outages are posted on this page and on @serhatdgn within 1 hour.
- Mitigation: A supplier outage can reduce stock for some apps and countries. If no code arrives by the end of the window, the full price returns to your balance automatically.
- Refund: Orders affected by confirmed TwoLine downtime get the full price back to balance. See Refund & Dispute Policy.
- Post-mortem: Major incidents (>30 minutes user-visible impact) get a written post-mortem within 7 days, published on the blog.
Earlier Rentals
TwoLine stopped selling rentals on 1 November 2026. Existing balances remain usable for numbers.
Contact
Status questions or incident reports: hello@twoline.io. Real-time incident updates: @serhatdgn on X.