Support
Last updated: November 1, 2026
Contact TwoLine support for help with your balance, one-time numbers, SMS delivery, refunds, account deletion, or privacy.
What to include
- The email on your TwoLine account, and your account ID if you can see it on the Account page.
- Your order ID, app, country, and order time if the question is about a number.
- Your receipt or top-up details if the question is about a payment.
- A short description of what happened and what you expected to happen.
If no code arrives
If no code arrives by the end of the window, the full price returns to your TwoLine balance automatically. You can also cancel the order and get the refund after 2 minutes. Once a code has been delivered the purchase is final. See the refund policy.
Service limitations
One number is for one code. It cannot be kept, renewed, or reused for later logins. TwoLine does not guarantee that a number will be accepted by any third-party app or website. Apps decide for themselves. Number availability, SMS delivery speed, and country support vary by app and line.
TwoLine does not sell numbers for banks, payment apps, money transfer, crypto exchanges, securities accounts, or government identity services. Those orders are refused at checkout.
Earlier rentals
TwoLine stopped selling rentals on 1 November 2026. Existing balances remain usable for numbers.
Account data deletion
You can delete your account from the Account page. If you cannot log in, use the account deletion page or email support.
Contact
Email: hello@twoline.io